After setting up JSD I have found that I would prefer to have a new request type (hidden from portal) for all email helpdesk requests. When I originally configure the Customer email channel it simply assigned to the default "Get IT help" issue type that was preconfigured for the Cloud email address.
I created the new IT-email request type and I can edit the "Cloud email address" and change the type but I don't see anywhere to do so for the "Custom email address".
Maybe I have to delete and re-add?
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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