After setting up JSD I have found that I would prefer to have a new request type (hidden from portal) for all email helpdesk requests. When I originally configure the Customer email channel it simply assigned to the default "Get IT help" issue type that was preconfigured for the Cloud email address.
I created the new IT-email request type and I can edit the "Cloud email address" and change the type but I don't see anywhere to do so for the "Custom email address".
Maybe I have to delete and re-add?
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