How can I change the appearance of e-mail notification for a plug-Service Desk?

Hello!

How can I change the appearance of e-mail notification for a plug-Service Desk, to come in the mail any custom fields, not just the system fields? For example, after creating issue, reporter received notification in its entirety, which shows all the fields, which he filled, and all who are in the list of observers, only receive system information (Assignee, Created, Due Date, Priority, Reporter).

Thanks in advance.

1 answer

0 votes

Hi Ivan,

There are some feature requests regarding Service Desk notifications.

  • Allow customization of the Service Desk notifications to customers - JSD-971
  • Ability to customize notifications - JRA-16850
  • Custom Fields not displayed in emails - JRA-4619

Thanks and regards,
Paula Silveira 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,301 views 12 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you