I'm using JIRA service desk, cloud.
I notice a few small automation features, but nothing that would allow me to automatically close issues based on data like time spent, issue type, etc.
Is this possible?
The only method of doing this sort of automation would be externally. JIRA Cloud instances can enable Remote API access, so you can write a script in just about any scripting language (such as Python..) that can perform the following –
type=Request AND updated(-30d)"
The point is you can do it but you have to maintain the 'service' yourself.
If you can define a JQL statement that identifies your conditions for closure, then, using JIRA Command Line Interface (CLI), you can use something like the following in your favorite job scheduler:
jira --action runFromIssueList --jql "status = resolved AND resolutiondate < -1w" --common "--action transitionIssue --issue @issue@ --transition \"Close Issue\" "
Here's how I achieved automation for closing an issue after timeout with JIRA Service Desk:
Does it sound like that approach would work in your scenario?
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