I'm using JIRA service desk, cloud.
I notice a few small automation features, but nothing that would allow me to automatically close issues based on data like time spent, issue type, etc.
Is this possible?
The only method of doing this sort of automation would be externally. JIRA Cloud instances can enable Remote API access, so you can write a script in just about any scripting language (such as Python..) that can perform the following –
type=Request AND updated(-30d)"
The point is you can do it but you have to maintain the 'service' yourself.
If you can define a JQL statement that identifies your conditions for closure, then, using JIRA Command Line Interface (CLI), you can use something like the following in your favorite job scheduler:
jira --action runFromIssueList --jql "status = resolved AND resolutiondate < -1w" --common "--action transitionIssue --issue @issue@ --transition \"Close Issue\" "
Here's how I achieved automation for closing an issue after timeout with JIRA Service Desk:
Does it sound like that approach would work in your scenario?
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs