How can I automate adding a label to the JIRA?

[Mandar Bhome]

I need to automate adding a label to the JIRA for a  when new JIRA is created. Instead of adding a label manually, is there a way to add a label using automation  by fetching some data from the case management system (e.g. salesforce/servicenow)?

[Bill Sheboy]

Hi @Mandar Bhome -- Welcome to the Atlassian Community!

Does your team/Jira site already have some form of integration (e.g., from the Atlassian Marketplace) with Salesforce or ServiceNow?  If so, please investigate that for supplying information to the Jira issues.

If not, how do you know what data should be selected and added as a new label?  Let's assume there is information in the Jira issue which would allow determining what to add...Have you considered calling a REST API function in these other systems to get the data?

Kind regards,
Bill

[Mandar Bhome]

I am working on some tests for this. Probably a REST API may be a good way