I am a bit surprised how difficult it has been to find an answer to this question.
I am using classic jira service desk and would like to add more fields to the customer facing service desk portal. For instance, right now there is just a summary field that is displayed.
I would also like to add a description field to capture a detailed description of the problem and also a custom list field so the user can select from a defined list of issue areas.
I cannot find how to do this in the project settings. I see where you can edit Request Types but I don't see anything on adding custom fields.
@Zack Lindberg As you said the custom fields that you added in the create screen will be in it .
Then go to Project Settings > Request types > Edit fields > Add a field ...in that all the fileds that you have added in the create screen will appear and you can add it to you request type
This will make the custom fields be displayed on the customer portal.
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