It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I add custom fields to service desk customer portal?

I am a bit surprised how difficult it has been to find an answer to this question.

I am using classic jira service desk and would like to add more fields to the customer facing service desk portal. For instance, right now there is just a summary field that is displayed.

I would also like to add a description field to capture a detailed description of the problem and also a custom list field so the user can select from a defined list of issue areas.

I cannot find how to do this in the project settings. I see where you can edit Request Types but I don't see anything on adding custom fields.

3 answers

1 accepted

1 vote
Answer accepted
Ivan Tovbin Community Leader Thursday

Hi Zack,

This is configured in Project Settings -> Request types. More info in this documentation.

@Zack Lindberg As you said the custom fields that you added in the create screen will be in it .

Then go to Project Settings > Request types > Edit fields > Add a field ...in that all the fileds that you have added in the create screen will appear and you can add it to you request type 

This will make the custom fields be displayed on the customer portal.

Regards,

Kevin.

zack,

First add the fields in Jira after which you can add them to the request types.

NOTE that some fields like assignee and  linked issues should be hidden from customers.

Victor

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

The add-in you’ve been waiting for: Jira Cloud for Excel 🙌

Introducing Jira Cloud for Excel Here at the product integrations team at Atlassian, we are thrilled to announce the new Jira Cloud for Excel add-in! This add-in lets you export Jira data directly ...

872 views 6 24
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you