How can I add a comment to linked issues and copy parameters from the 'parent' issue?

[Marcelo Taube]

We are using both JSM and regular JIRA, we want to give users that send requests to JSM (and are not regular JIRA users) the visibility of the parameters to which their requests are linked to.

For example, several users request the same feature over JSM. All such issues are then linked to a DEV issue in the DEV board.

The DEV issue has a Status/Sprint/Due Date, ect, and when such values are updated, we want to post a comment to all linked issues.

I'm using Automation Rules for that and could not find any smart values that would bring the updated values from the 'parent' issue to it's linked issues.

[Fabian Lim · Accepted solution]

Hi @Marcelo Taube

Take a look at this post for the key triggers, conditions and actions: https://community.atlassian.com/t5/Automation-questions/Update-Linked-issue-status/qaq-p/1098773

Then you will have to update the action to edit the comment field with the smart values as follows;

{{triggerIssue.summary}} or {{triggerIssue.customfield_xxxxx}}

Link: https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/

Cheers

[Marcelo Taube]

Thanks Fabian, actually after posting the question I've found the answers exactly where you pointed out, the 'triggerIssue' param was a bit 'hidden' in the whole article.

Case closed :)