How Can I PREVENT Email Notifications for a Dummy User?

[Chris_Annal]

For a number of Projects we set up a dummy user that issues can be assigned to, and for that user, we have a filter set up so that members of the team can see new issues when they are assigned to that user.

Here's the problem. That user has a dummy email address "nomail@our_company.com" and these emails are generating failed delivery messages like this...

Subject: Undeliverable: TEST EMAIL TO "NOMAIL" ADDRESS

Delivery has failed to these recipients or groups:

nomail@our_company.com (nomail@our_company.com)

That makes sense, but isn't there a way to turn off notifications completely for this dummy user? That way, since no emails are sent, no failed delivery messages are received by our users.

Is there another way to handle this?

[Damian_Wodzinski · Accepted solution]

I am thinkinh about making some rules on the mailserver side, but I doubt it would help. Maybe create additional mail account for that user? You can set up rules on this e-mail account so every mail is deleted.

[Chris_Annal]

This bears looking into. I'm thinking we may have to set up a mailbox in Outlook for this dummy user to address the "failed delivery" notifications, and then set up a process to delete emails in that mailbox per the guidance provided at this site:

https://www.codetwo.com/admins-blog/how-to-delete-email-from-mailboxes-on-exchange-2016-2013-2010-online/

[Jack]

easy enough - ensure that the dummy user is not in any role/group that is set to receive notifications. it is likely all users are going into a default group, e.g. jira-users and that group is receiving notifications

[Chris_Annal]

That would work, except that the user has to be a member of the jira-users group in order to be assigned issues in the first place. Thanks for the suggestion, though.

[Jack]

Couldn’t the user be in a different group?

[Chris_Annal]

I don't think so. I think the best solution is to deal with the notification going to the "nomail" email address. I think we're going to have to create a mailbox on Outlook Exchange server and then either configure a "Rule" or write the command to run as a batch file to delete the contents of that mailbox regularly. 

I did some further digging on the Atlassian community site and found this:

https://community.atlassian.com/t5/Jira-questions/Turn-off-email-notifications-for-a-single-user/qaq-p/361226

It looks like I'm not the first person to have to deal with unwanted notifications.