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Hide request type for default email

Hi, I have 2 email channels :

- default with an Unwanted Request Type

- my email with bunch of mine request types.


The point is I dont really use the default request type assigned to a default email (atlasian)

and it appears in the dropdown menu. Is there anyway to delete it from the dropdown? 

Deleting my custom email and forwarding messages to @atlasian may not work properly.


1 answer

0 votes

If you don't want a particular request type to appear, remove the request type.

This request type is used as a default for attlasian email. Cannot be removed because the email cannot be removed either

Change the email to create another request type, then you'll be able to remove the request type.

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