Hi, I recently stopped receiving notifications from JIRA, is it possible I am on suppression list

[Crystal Shively]

I have not received any emails from JIRA since October 1st, I have confirmed I have no filters set up. Our internal IT has removed notifications from my account and reapplied and I am still not getting emails. A coworker shared this thread with me, and I believe it may be my issue.

https://community.atlassian.com/t5/Bitbucket-questions/I-stopped-receiving-email-notifications/qaq-p/1478249

[Angélica Luz · Accepted solution]

Hello @Crystal Shively,

Welcome to the Atlassian Community!

Checking your account on our tools, it didn’t return bounce or blocks.

Also, I don’t see your email address (the one you are using here in community) linked to any Jira Cloud site. It means that you are not a licensed user on any site.

In this case, the best option is to contact your administrator to check your permissions on the site and on the projects.

Kind regards,
Angélica

[Crystal Shively]

Thank you for Checking! Is there somewhere specific they should check? They seem a little stumped as none of my permissions have changed. 

[Angélica Luz]

Are you using Jira Cloud or Server? 

I’m asking because I don’t see your email associated with a Cloud site.

If it’s Server, your admin can check the notification helper to troubleshoot the issue: 

• Troubleshooting notifications

What type of notification should you receive? Is it for issue assigned, updated, comments, mentions?

[Crystal Shively]

I will share the troubleshooter, I guess we are on a Server. Prior to the notifications stopping I received for any ticket I created/assigned or watched all updates, comments and mentions. Now I get nothing even if I am tagged.