Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I stopped receiving email notifications Edited

With no changes to my notification settings I noticed I have stopped receiving emails when mentioned on tickets I am watching. I suspect I'm on the suppression list mentioned in other questions here.

 

These are the related questions:

 

https://community.atlassian.com/t5/Bitbucket-questions/I-stopped-receiving-bitbucket-email-notifications/qaq-p/1088558

https://community.atlassian.com/t5/Bitbucket-questions/Not-receiving-emails-of-pull-requests/qaq-p/1350499

Could anybody please investigate following email: [Removed]?

 

 

5 answers

3 accepted

0 votes
Answer accepted

Hello Kirby,

Thank you for reaching out to Atlassian Community!

Checking your email on our tools, I found a bounce that it's probably the cause you are not receiving notifications:

550 5.1.1 Requested action not taken: mailbox unavailable 

I removed the bounce and it should work now.

Please, take your time to test and let us know how it goes.

Regards,
Angélica

I was able to receive bitbucket notification emails today. Thank you @Angélica Luz 

Like Angélica Luz likes this
0 votes
Answer accepted

@Angélica Luz I am no longer receiving bitbucket emails. Am I on the bounce list again?

Hello @Kirby Bryant,

Yes, there was a bounce and it was related to the same error:

550 5.1.1 Requested action not taken: mailbox unavailable 

I removed the bounce and you should receive notifications again.

If you face any issue, please let us know.

Regards,
Angélica

Thank you @Angélica Luz it is working again.

Like Angélica Luz likes this
0 votes
Answer accepted

@Angélica Luz I am no longer receiving bitbucket emails. Am I on the bounce list again?

Hello @Kirby Bryant,

Yes, and the bounce was related to the same error:

550 5.1.1 Requested action not taken: mailbox unavailable 

I also removed bounces for four emails of the same domain, so if someone else was facing issues, it should work now.

Regards,
Angélica

Like Angélica Luz likes this

@Angélica Luz I think I'm back on the list

Hey @Kirby Bryant,

There was a bounce again due to the same error.

Can you check with your IT manager if our IPs and domains are whitelisted?

Since the error is related to mailbox unavailable, I'm not sure if it could resolve, but it's always good to whitelist the domains and IPs to make sure Cloud products will work as expected:

- Atlassian cloud IP ranges and domains 

- What are the IP addresses to configure a corporate firewall? 

Like Kirby Bryant likes this

We will double check this, thank you for the information.

Like Angélica Luz likes this

@Angélica Luz We have double checked the above whitelist and everything is in place as we'd expect it. I thought it solved the problem but I believe I'm back on the bounce list.

Hi @Kirby Bryant,

I was out of office, sorry for the late reply.

I checked your email address and there are no bounces or blocks this time.

Are you still facing this issue?

Hi @Angélica Luz no problem at all, thanks for the reply. I am still not receiving emails at [redacted] from bitbucket PRs (I do get emails from Jira card updates). I will also triple check something on our end didn't cause this.

Like Angélica Luz likes this

@Angélica Luz Well forget that last comment I just got a notification from a PR. Thank you!

Like Angélica Luz likes this

Hi @Angélica Luz I am no longer receiving emails again, could you check if there was a bounce again? Thanks!

Hi @Kirby Bryant,

There was a bounce due to the same error again:

550: 550 5.1.1 Requested action not taken: mailbox unavailable

I removed and the notifications should work now laugh

Kind regards,
Angélica

Like Kirby Bryant likes this
0 votes

@Angélica Luz Hi I have the same problem. I cannot receive from Confluence and Jira from March 2ed. Please help me to resolve this problem.

Hello @tongdandan,

Welcome to the Atlassian Community!

There was a bounce on your email due to the following reason:

550: 550 Mailbox unavailable or access denied

I removed it and the notifications should work now.

Kind regards,
Angélica

Like tongdandan likes this

@Angélica Luz Thank you so much, I can receive the notification now. Thanks again.

Like Angélica Luz likes this

Hello. I have the same problem of not getting emails from Confluence and Jira from April 29th or so.

Could you please help me resolve this problem. Thank You!

Hello @Steve Brewer,

Thank you for reaching out to Community!

There were two bounces on your email address due to the following error:

550: 550 5.1.1 Requested action not taken: mailbox unavailable

It was removed and you should be able to receive notifications again.

Kind regards,
Angélica

Like Angélica Luz likes this
tbisson I'm New Here May 27, 2021

Hello, I think that I have the same error, could you please check if my email was bounced. If so, could you please fix this issue? 
Thanks.

Hello @tbisson,

Welcome to Atlassian Community!

There were bounces on your email address due to the following error:

50: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuch... - gsmtp

I removed both and the notifications should work now.

I also removed the bounces of other emails of the same domain, so in case your teammates were facing issues, it should be fixed for them as well.

Please, take your time to test and let us know how it goes.

Kind regards,
Angélica

Like tbisson likes this
tbisson I'm New Here May 28, 2021

Thank you so much! Everything seems to work now

Like Angélica Luz likes this

Hi Angelica, could you check mine too?  I'm having the same issue (no email notifications since yesterday).

Kind regards,

Michael

Hi @Michael Buchler,

Welcome to Community!

There were no bounces or blocks related to your email address and domain and our tools show that the notifications were delivered:

Screen Shot 2021-07-06 at 10.17.09.png

Note that I checked the email address that you are using here in the community.

Kind regards,
Angélica

Hello! I am not receiving any bitbucket emails. My email is [Removed by moderators]

 

Kind regards,

Fermin

Hello Fermin,

Welcome to Community!

There were two bounces on your email address:

550: 550-5.2.1 The email account that you tried to reach is disabled. Learn more at 550 5.2.1 https://support.google.com/mail/?p=Disabled... - gsmtp

Both were removed and the notifications should work now.

Please, take your time to test and let us know how it goes.

Kind regards,
Angélica

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
Community showcase
Posted in Bitbucket

Share your use cases: How do you use the Bitbucket-Jira integration? How does it help your team?

Hey everyone, over the past year, we've added several new features to how you can use Bitbucket and Jira together. We'd love to know how you'll are using the integration and how it's helping your tea...

43 views 0 1
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you