Hey, me and my team cannot log into JIRA

Madhunika Ranagalage February 12, 2025

 

Me and my team cannot log into JIRA. It keeps loading when we tried to login and then the below message appears. Can you please check?

 

jira.PNG

1 answer

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Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 12, 2025

Hi Madhumika,

Welcome to the community :)

Could you please try clearing cookies cache and reopen the browser and try logging in ? Also in incognito mode.

If the error still occurs please contact https://support.atlassian.com/contact/ so that team can further check this

Thank YOu,

Prachi

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