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Need help with my automation. Have configured SLA calendar:
Theoretically this automation should send emails if issue was created after business hours, however:
So anyone have any ideas why my automation does not work correctly?
hi @Ernestas Nikiforovas
Welcome to the community.
To make it Simple, Each SLA Corresponds to a customfield. in order to achieve your goal please follow the below steps.
Good Luck and let me know how it went for you.
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