Earn badges and make progress
You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Participate in fun challenges
Challenges come and go, but your rewards stay with you. Do more to earn more!
Gift kudos to your peers
What goes around comes around! Share the love by gifting kudos to your peers.
Rise up in the ranks
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Come for the products,
stay for the community
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Help with automation
Hello,
Need help with my automation. Have configured SLA calendar:
Created automation:
Theoretically this automation should send emails if issue was created after business hours, however:
So anyone have any ideas why my automation does not work correctly?
1 answer
hi @Ernestas Nikiforovas
Welcome to the community.
To make it Simple, Each SLA Corresponds to a customfield. in order to achieve your goal please follow the below steps.
- You need first to get the customfield id that is mapped to your out of busines hours SLA. you can achieve that using JIRA REST APIs
https://your-site-name.atlassian.net/rest/api/latest/issue/Putyourissuekey
You should find it as below - For The Automation Rule Condition, please use the advanced compare function to check if {{issue.customfield_putyourfieldidhere.ongoingCycle.withinCalendarHours}} is true.
- Publish and Test your Rule.
Good Luck and let me know how it went for you.
Cheers,
Karim
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.