Help building query to find Customers to prepare for JSD3 upgrade?


I am prepping for an upgrade from JSD 1.2.7 -> 3.2 and in light of the new user structure need to find all users that are truly only Customers. The shortest path that I can think of is to find:

all Users that have been Reporters but not Assignees for issues in our Desk Project

Is there a JQL that would reveal this, even if some post-processing is needed? Or another solution, even if it is a plugin? (Note that I have latest Scriptrunner available for JIRA 6.3.6). 



3 answers

0 vote
Timothy Chin Community Champion Nov 08, 2016

I think the logic is correct. I would save time and run this in SQL to find all the affected customers. Then, it's up to you to add the users to the appropriate group.

0 vote

I don't see how you could do this with JQL. I would write a script that fetches the set of reporters, then remove anyone that has the ASSIGNABLE permission... that should give you the list of customers.

Thanks, @Jamie Echlin [Adaptavist] and @Timothy Chin, I'll give this a go! Best, Zans

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

45 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you