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Help! Jira Service Desk spam attack...how to solve/prevent?

Adam Ward June 20, 2021

We're getting a spam storm of Jira Service Desk tickets.

How do I solve this? Can I blacklist email domains?

How do I prevent it from happening again? Is there a Spam filter in settings somewhere?

Thanks!

2 answers

0 votes
Evangelos Mantadakis
Contributor
December 29, 2021

hi @Adam Ward  the feature that you are looking for has already implemented https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-blocklist/ 

Louis Ferreira December 14, 2022

Thank you for the link!

0 votes
Trudy Claspill
Community Champion
June 21, 2021

It looks like there is no feature for this currently, but based on the status of the following issue it would seem that a blocklist for email addresses will be coming soon.

https://jira.atlassian.com/browse/JSDCLOUD-3836

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