Have internal vs external Service Desk

We use google for business authentication for our internal Service Desk.  We would like to set up a completley seperate customer facing Service Desk so that we can support our customer.  This one would allow anyone to sign up and ask questions.  We do not want to set up a new jira account just to handle this for obvious reasons(our customer service team would require 2 logins).  Currently our customer service team of 10 has to take emails and phone calls and create tickets from them(since external customers do not have access to our google domain restricted Jira account)

Currently you are limited to:

https://{companyIdentifier}.atlassian.net/servicedesk/customer/portal/1

and 

https://{companyIdentifier}.atlassian.net/servicedesk/customer/portal/2

 

It would be better if it was

https://{companyIdentifier}.atlassian.net/servicedesk/customer/portal/Internal

https://{companyIdentifier}.atlassian.net/servicedesk/customer/portal/HowCanIHelp

 

They should also not reference each other so that customer are not confused.

1 answer

0 votes

Hi Daniel,

In regards to the internal and external Service Desks, one option to go about this is to create 2 projects, change the permissions of the "Internal Service Desk" to be customers in my list and invite everyone thats internal.  In the project for the "External Service Desk" you can keep it open so that anyone can sign up.

In regards to the URL, custom domains are not possible in that regard yet.  There is an open feature request for this that you can find at CLOUD-6999.  Please vote on the issue and read the Atlassian Status Update from March 30 2017.

Cheers,

Branden

We use google suite for authentication.  Is this still possible?

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