Has anyone had experience importing from Spiceworks into Service Desk?

Jack Brickey Community Champion Aug 30, 2016

I'm looking to move my company's help desk system from Spiceworks to Service Desk. I was able to perform a basic CSV import by running an "all tickets" report in Spiceworks w/ the columns of interest. However, this method won't pick up all comments nor the attachments so I have switched to attempting to import the JSON file that is created via the export function w/in Spiceworks. I removed unrecognized and unnecessary user attributes, e.g. department, cell_phone, last_name, etc. leaving on the email and an "import_id". The import_id is reference w/in the "tickets" section of the JSON for for things like assigned_to, reporter, etc. The import does not recognize "import_id".

Any ideas would be appreciated.

2 answers

0 vote
Jack Brickey Community Champion Sep 26, 2016

I successfully question completed the import. It was extremely painful and tedious with a number of spreadsheets along w/ manual edits. Then I had to do quite a bit of manual updates in JSD. If anyone desires the details I can provide as I captured my steps in Confluence.

 

Hi @Jack Brickey, I know this is an old post, but could you send me some info on how you've done this? I'm about to do the same and for what I've been looking at around the interwebz it seems like I will have a lot of fun with several csv exports and manual changes around them...

Jack Brickey Community Champion Nov 14, 2017

@Daniel Reis, it was definitely tedious but that was partly driven by trial and error. I have a document (confluence) that captured what I did. I'm happy to share with you but will need to export to word and clear out names, emails, etc. Too, I can't say that it is 100% accurate as I can't recall if I updated in the final days of the exercise or not but it is pretty close. When are you planning on starting the exercise? I can probably get to this later today/tonight.

Hi I'm also in the process of moving from Spiceworks to Service Desk. So far imported 12,000 issues but only included the first email and no comments or notes. Is there a way of exporting them and adding them to existing issues? 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

172 views 1 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you