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Handling 'cc'd addresses on incoming service desk email

We're looking to use Service desk for handling emailed service requests. Typically they're sent by the customer to the service desk email, but cc'd to other customer 'stakeholders'. 

The sender of the email appears as the reporter, but it seems the other participants aren't added to the report in any way, so "reply to customer" in service desk won't send replies to the correct people.

Any suggestions for a solution?



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Answer accepted

It looks like the "Request Participants" handles this correctly already. The problem was when forwarding a message to service desk email the original recipients can't be added automatically.

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