The initial problem is that the Components view is not configurable and shows resolved issues too. 

I have created an issue filter for each component as a solution, that filters out issues having resolution=unresolved. 

So far so good, but now when we have ended up in a large amount of filters. I want to manage them in some way, for instance having the possibility to put filters in folders. 

I have not found a way to do so. Is there any plugin that can solve that which I have missed? 

 

 

1 answer

0 votes
Rachel Wright Community Champion Apr 24, 2017

Hi Ramon,

Sorry, I don't know of a plugin to help you categorize filters.  

But I did want to ask you about your "resolution = unresolved" comment.  Do you actually have a selection value called "unresolved"?  If you do I'd remove that.  JIRA treats any value in the Resolution field as "resolved."  That may be why your filters are returning unexpected results or "not actually resolved" issues are showing with a strikethrough in dashboards.

Instead, your query should be "resolution is empty".

I feel your pain on too many filters though!  Have you thought of creating shared filters?  Sometimes I log into a role (generic) account, just for the purpose of creating filters there.  I don't love that idea either, but sometimes it's better than locking them away in my personal account.  When they're in my personal account, only an application admin could possibly edit them (using ownership change tools in the JIRA Admin Console.) 

Cheers,

Rachel Wright

Hi Rachel, 

I have the following resolutions: Done, Won't Do, Duplicate, Cannot Reproduce. 

Thanks, I have now updated the issue filters to "resolution is empty", even though they did show the same result before.

I referred to the built-in components view in JIRA. We have imported data from Trac and that view shows issues where Resolution=Unresolved. 

Kind regards,

Ramon

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,997 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot