Grant access based on user group


I'm asked to setup a particular security on tickets.

I currently use a security scheme (private) to grant access to issues only to a restricted set of users (assignee, reporter...). So far, fairly easy.

But I'm asked to restrict access to tickets to users belonging to (for example) the same group as the reporter.

As all users have the same role within the project (key users) they all have the same rights but on all tickets for this project. Rights are defined on project level, not on issue.

Is there any way I can achieve this?

Thanks for your help


1 answer

1 accepted

0 votes

Not without code, and you'll need to define some rules more carefully. "In the same group as other user" is essentially useless. In most Jira installations, that rule works out as "everybody" because the default access model is "everyone who can log in is in jira-users, so everyone IS in the same group as me"

What you need to do to implement this is:

  • Add a group-picker custom field
  • Set up a security scheme that uses it (i.e allow access to user if they are in one of the groups in the group picker)
  • Decide on a rule for which groups you actually want to use
  • Implement that rule in a post-function on issue create, so that it populates the group-picker with the relevant groups

Hi Nic

Thanks for your answer.

Does not look that simple... :-(

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,063 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot