Google Integration with existing users


I'd like to turn on Google integration, but want to link my existing JIRA Cloud users to google accounts, rather than create all new JIRA accounts. How can I do this? I.e. we have 10 staff and 5 staff already have JIRA Cloud accounts. How can I match them up to the 5 google accounts, rather than have 15 accounts now (with 5 duplicated).


1 answer

Hi Darren,

The new Google Apps integration works as described on [Setting up Google Apps for your site|]. You can check the link for further information.

You won't need to recreate existing users however you may need to edit their usernames.
Google Apps authentication will work only if the username is same as the first part of the email before the @.

Please check the example below:

This user won't be able to login since username doesn't match first part of the email before the @. Now if I change the username to the one listed following, then login will be successfull.

Thanks and regards,
Paula Silveira

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,224 views 14 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot