Google Chat and Jira Integration Not working

[Garrett Jockel]

Please watch the short 30 second video to see the issue. Thank you! https://www.loom.com/share/585fe42ac5f84af28fe242a21251a2d3

[KonstantinK]

we also had issues with that Google Chat app in our team, so we use another app that has different configuration flow https://workspace.google.com/marketplace/app/myjirabot/356241633230 

[Kevin Lorenz]

Same here - it' so annoying!

[Jack Brickey]

Hi @Garrett Jockel ,

Just perusing several other posts in the community it seems that is a historic problem. None of the post that I saw indicated any solution. Hopefully someone that has success will stop by this thread.

[Garrett Jockel]

@Jack Brickey Does  Jira not care about solving their issues? Is there a support email address or anything to submit tickets to? Thanks in advance for any help by the way!

[Jack Brickey]

Hi @Garrett Jockel , 

to be clear I do not work for Atlassian, I am simply a user like yourself. With that said, yes I do believe they care very much about improving their product. With that said indeed there is a support link here - Atlassian support. 

if you open a ticket please share any response you receive. To you might search the Community for anyone that found success.