Getting errors when importing XML backup

When importing an XML backup into a new JIRA instance, I get the errors below. How can bypass this error?


FYI: The source JIRA version is (v6.4.4) and the target JIRA version is (v6.4.5)

2 answers

0 votes
Brian Cruz Atlassian Team Jun 09, 2015

Hi Alex,

There are some plugins that have been known to cause issues. Stripping out the information from these plugins should allow the XML to import correctly. Take a look at our documentation for an easy way to strip out the problematic information. After removing the information you can then add the plugins back in later.

0 votes

Try installing the Kepler custom fields addon in the target JIRA and retrying the import.

I've run into this error a number of times, and it's not just the Kepler ones that do it - it's often worth making sure you have the same addons installed in the target (compatible versions of course) as you do in the source JIRA when you are upgrading.  Just the presence of the addon - so far, I've not seen one that needs configuration or other work, it's enough to make sure it is there.

Note that this is a bit of a long-shot.  It's worth a try, but if it doesn't help, then don't waste any time trying to debug it further - follow Brian's advice as soon as it fails.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,111 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot