Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Getting a Notification on a new unassigned ticket

Is there a way of getting an alert/notification when a new unassigned ticket comes through

1 answer

Hello Cheryl,

Welcome to the Atlassian Community! 

There are many scripting solutions on the Atlassian Marketplace you can use to send notifications if an issue is not assigned. For example, you can use Jira Automation to send an email if there is not assignee after a transition.

 

Screen Shot 2021-06-21 at 7.18.33 PM.png

 

 

In the rule, you can also create an action to  send an email via Power Scripts (see screenshot).

Screen Shot 2021-06-21 at 7.23.32 PM.png

In your email, you would use the sendEmail() routine to send an email.

 

Please let the Community know how everything turns out!

Regards,

Hyrum

Due to Confluence Cloud security features, you may need to open the documentation in incognito mode or by logging out of Confluence.

Please note that I am a product engineer for Power Scripts and I work for Anova Apps (Appfire).

Thank you Hyrum! How do I get to the Automation page please?

Absolutely Cheryl!

Take a look here. Here are the basics.

Regards,

Hyrum

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you