Get the resolution unresolved in Jira

How can I change the resolution to "unassigned" after a Issue was in the resolution "fixed".

If a Issue was once marked as resolution "fixed" there is never the value "unresolved" in the List of resolutions for this Issue.

Best regards

Dominik

4 answers

1 accepted

This widget could not be displayed.

hello Dominik Verdang,

you go to the workflow which you are using, edit it and add the postfunction 'Update Issue Field', in that select Resolution and set as None. Move down this postfunction at the end. Now you might see 'unresolved'.

This might work for a workflow transition, but what about 'Edit'ing a bug? when opening the edit screen the default of 'Fixed' pops up, and if unnoticed (and that is the most common case) is impossible to undo. I'd like to simply leave it as what it was. If it was blank it should remain blank. Thanks

This widget could not be displayed.
Mizan Community Champion Sep 16, 2013

You can add a post function to a transition (usually issue reopen) which will remove the resolution from the issue .

This widget could not be displayed.

How can I change the resolution to "unassigned" after a Issue was in the resolution "fixed".

You mean change the resolution to "unresolved"?

I assume you can do this with a workflow. When issues are not resolved after all (failed test?), a post-trigger clear the value.

This widget could not be displayed.

Thanks a lot! It is working.

I did it like Jannu described it.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

99 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you