Generate and display a URL based on a custom field value.

[John Miller]

We use JIRA Service Desk to support our products. Each issue in our Service Desk has a customer "Serial Number" field. We use an external tracking tool to aggregate the product's information and it displays products by Serial Number, a specific link looks like this, for example:

http://products.com/product/view/12-34-5678

Our Serial Number custom field displays this:

12-34-5678

We want to generate a clickable link directly to the external tool for a given serial number for each issue. How can this be done?

[Doug Swartz]

I don't believe this is possible without a plugin. Do you have any plugins available in your system?

This would be possible with the Scriptrunner for Jira plugin. In that plugin, the simplest approach would be to create a scripted field which uses the value of your serial number field to generate the link. 

[Josh Steckler]

You could do this with the search page and JQL - it wouldn't link directly to the issue but it at least be visible in the search results.

Would it be possible to Issue Key as the serial number rather than using a separate field? Similar to how this article suggests using the issue key as an asset tag in an asset tracking project.