Free trial duration 7 days not 30?

[John Macpherson]

Asked before I know (https://answers.atlassian.com/questions/11992896), but not answered... JIRA trials offer 30 days (I'm opting for hosted but seems to say same in either case) - then on signup I get 7 days only.  I'm trying to evaluate the PPM capabilities which means I'm looking at Confluence, JIRA Core, Software & Portfolio... that's a lot to evaluate in 7 days (or given we have a holiday weekend ahead and signed up today, I have 3 days only when I get back to work!).  30 days would be more reasonable.  At minimum, why "offer" 30 days only to renege on that offer when I accept it?!

[Nic Brough [Adaptavist]]

You're mixing up Cloud and Server versions.

Cloud is a 7 day trial, as the services side of it is already done for you.  With Server, you get 30 days, but you have  set it all up for yourself.

[John Macpherson]

OK understand that, but I'm not really mixing up the 2 options, it's the web site information that is wrong:

JIRA Trail Period.jpg

If this could be corrected, there wouldn't be any ongoing confusion... 

JIRA Trail Period.jpg ‏210 KB

[Nic Brough [Adaptavist]]

Yup, that's wrong.  Needs raising with https://support.atlassian.com

[AmandaSG]

I am having exactly the same problem as Nic Brough.

What can I do?

[Nick Wade]

The screenshot you showed should be correct for Cloud add-ons. 

JIRA trial: 7 days
Add-on trials: 30 days*

*In fact this is minimum, the trial runs 30 days + whatever period required to get to the next billing cycle. 

If you're only receiving 7 days trial for add-ons please do let us know by popping a support ticket through? 

Hope this helps, -nick wade
Head of Business, Ecosystem