Form for UAT feedback

[Nick Winwright]

I want to create a form and make it accessible to people within the company to provide feedback when they are UAT new functionality.

1. The people who would be using the form don't have a JIRA login so how can I make it accessible to them?
2. I want the submitted response to create a bug in the backlog of my project

[Olha Yevdokymova_SaaSJet]

Hi @Nick Winwright 

Since the users providing UAT feedback don’t have Jira access, Jira’s native forms won’t work for your case. However, you can use Smart Forms for Jira to collect feedback from non-Jira users while ensuring that each response creates a bug in your backlog automatically.

How Smart Forms for Jira Can Help with UAT Feedback

✅ Public Form Access – Share the form via a public link so non-Jira users can submit feedback.
✅ Automatic Issue Creation – Each submitted form creates a bug in your backlog without manual input.
✅ Map Form Fields to Jira Fields – Ensure feedback is structured by mapping responses to Bug Summary, Description, Priority, and other fields.
✅ File Attachments for Screenshots or Logs – Allow testers to upload screenshots or logs directly in the form, attachment will be added to issue created.
✅ Pre-fill Options for Consistency – You can automatically pre-fill form option from Jira issue field values and Let users select a release version, feature, or severity level from a dropdown.
✅ Status Updates via Email – Keep testers informed with email notifications when their feedback turns into a Jira issue.

How to Set It Up

1️⃣ Create a UAT Feedback Form in Smart Forms for Jira.
2️⃣ Enable External Sharing – Generate a public link and share it with UAT testers.
3️⃣ Enable "Create New Issue" – Set it to automatically create a bug in your Jira backlog when feedback is submitted.
4️⃣ Map Form Fields to Jira Fields – Ensure testers' responses are captured in the correct issue fields.
5️⃣ Set Up Notifications – Configure email alerts so testers get updates on their reported issues.

This way, your UAT team can submit feedback easily, and all responses will be structured, logged, and trackable within Jira—without requiring additional Jira licenses.

Would you like a step-by-step guide to set this up? Happy to help! 😊

[Sarah Wright]

Hello and welcome,

You would need to update permissions to allow anonymous creation of issues. 
Here is KB article that walks you through the process.

The Jira form you create should be shareable as a link so you can share that link. 

Please note that this method will not allow you to communicate with the reporter via the Jira issue. 

If you are planning to use Jira Service Management (JSM), this would allow  you to create a form or a widget to collect feedback. In this case, the people reporting the bug would be customers of the project. And with the right settings, anyone can be customer. This would allow you to interact with reporter via JSM.  

Which product were you thinking of using to collect bugs?