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Fix version field in Service desk is empty


I have a Jira Software and Jira service desk in one account.

For the project Jira Software I have fields "Epic" and "Fix versions". I have added these fields to Service desk ticket visibility (through screens). 

The problem is that field "Epic" is displayed correctly, but Fix Versions is empty.

Can you please advise what the reason might be?


4 answers

Please help asking Atlassian to further integrate Jira Service Desk and Jira by voting on this issue: It should be possible to reuse FixVersions and Components of a Jira Project in Service Desk.

Thanks for the vote on the Answer - a vote on the linked issue would be more helpful😉

0 votes


Fix Versions is empty if you did not add any versions to your project. Are you sure that you added versions to your Service Desk project? You can find more info about versions here:

Components can be assigned only to issues in the same project. That is why I am not sure how you can assign a component from your Jira Software project to an issue in your Service Desk project.

Hi Alexey


Thank you for the answer, but the problem is that I cannot see Versions in helpdesk project.

My flow is following:

1. We have a Jira project - which is "Jira software" with a Scrum board configured in it. 

2. We have a Service Desk project, where our customers create tickets.

3. I configured a  "Jira software" board in the way, that I can see tickets created in "Service Desk" in it. I can add them to sprint and move through "Jira software" workflow. 

I can also assign Service Desk tickets to epics and components, created in "Jira software" project. 

The only issue is - that I cannot see Versions from "Jira software" in Service Desk tickets.

I can share some screenshots if needed. Thank you in advance for help! 

0 votes

I can't see an option to add versions to a Service Desk either. Is it possible to add? 

I see a bolded non-editable value in the Service Desk edit issue view.

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