Filter Subscriptions

Does a filter have to be shared to the recipients subscribed to it? It is a bit intermittent in my case. There is a filter which is not share but is receive by a all groups while there is a filter (using other filters) that does not send notifications outside to the group. What should I check?

I though that you can subscribe people on a filter without sharing it.

1 answer

1 accepted

Accepted Answer
1 vote

Jira will not leak information like that (without plugins designed to allow the leaks) - if you can't see something, it won't send you email about it.

I suspect the users who are not getting the email can't see any of the issues the filter returns.

There is a filter (check when an issue status is change into open) that is not share but is received properly by people in the subscription. The once that are not received are abit complicated (filter using other filters). But the setup is the same. Kindda odd.

Look at whether the users can see the issues returned by the filters, not the filters. Although I suspect that if you want to use filter-using-other-filters, you need to ensure the called filters are shared with the users of the main filter.

I'm currently testing it and right now it is able to send out filter results without sharing the filter with them. I used send even when no results found.

Yes. They have access to the issues.

Last time I did the same, but when the filter returned results I was the only one to receive them. I belong to the subscribed group.

I ended up sharing the filter. The error is a bit intermittent. Anyway, when its shared I feel more assured that the notifications will be sent.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

21,887 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you