Filter Functionality Not Displaying Comments

[Mishika Singh]

I hope this message finds you well.

I would like to bring to your attention an issue I’ve encountered with Jira that is affecting my workflow. Specifically, [briefly describe the issue or complaint—e.g., "the filter functionality does not display comments in the comment column, even though they are available on the tickets."].

Description: I am experiencing an issue with the filter functionality in Jira. When using a specific filter, the comments are not appearing in the comment column, although they are present in the individual tickets. This is causing difficulty in tracking discussions related to tasks.

Steps to reproduce:

1. Navigate to the Filters section.
2. Apply the filter [insert filter name].
3. Observe that the comments are missing from the results.

This issue is impacting our team’s ability to track conversations efficiently.

[Dick]

Hi @Mishika Singh , welcome to the Atlassian Community,

Your bug report would be most appreciated at Atlassian Jira Software Cloud Tickets 

There it will certainly be picked up by the developers that make Jira better than ever.

This forum is for hands-on questions/ how-to's etc, giving you a place to go to when you want to see if someone has already encountered a problem similar to yours. We're here to help.

Sincerely,

Dick  

[Hannes Obweger - JXL for Jira]

Hi @Mishika Singh

welcome to the community!

I trust that you'll be able to sort this out with Atlassian Support. Just in case you're looking for an immediate resolution: If you're open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It also comes with a number of so-called smart columns that aren’t natively available, including the first/last comment, the first/last commenter, the time since the first/last comment, and many, many more.

This is how it looks in action:

As you can see above, you can easily sort and filter by your comment columns, and also use them across JXL's advanced features, such as support for (configurable) issue hierarchies, issue grouping by any issue field(s), sum-ups, or conditional formatting.

Any questions just let me know,

Best,

Hannes

[Mishika Singh]

Hi

As you can see above comments column is showing the comments available on ticket.

[James Shanahan]

Feeling the same pain. Any response? Have meanwhile also logged a support ticket.