Failed to enable zephyr add-on

Hi,I have installed jira 6.0.I have downloaded the zephyr add-on and installed successfully in jira.But when i enable it,i m facing "timeout error" and some times it is showing "your license is invalid".Please guide me to enable the zephyr add-on in jira 6.0

2 answers

0 votes

You're going to need to tell us more. When you try to enable it, what does your log file say, and what are the symptoms as it fails? (where does the timeout error occur?)

Hi Balachandar,

It looks like you are looking at two things.

1. Timeout Error: Is this an error that pops up on a screen? Or is it in the logs only?

2. License Invalid: This could be two things you are seeing:

A) Wrong license location:

There are two non-interchangeable locations to install a license file. The correct location is determined by where you got the license, either from Atlassian or from Zephyr.

Please review the documentation here: https://zephyrdocs.atlassian.net/wiki/display/ZTD/Licenses for the correct location.

B) This could be the most recent UPM from JIRA not seeing the license in the Atlassian location when the license is actually valid in the Zephyr location. Zephyr does have plans to migrate all Zephyr-sourced licenses to the Atlassian location soon to eliminate these issues.

Kind Regards,

Chris

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,799 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot