Extract All Records Including File Attachments

Ariel Soner May 10, 2024

Our organization will be moving out of JIRA, just wanted to check if there is a better way of extracting all our records from JIRA cloud including file attachment, so we can keep copies of these for audit reference?

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Trudy Claspill
Community Leader
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May 10, 2024

Hello @Ariel Soner 

Welcome to the Atlassian community!

Have you looked at the System > Backup Manager option for exporting issues and attachments?

https://support.atlassian.com/jira-cloud-administration/docs/export-issues/

Note that will not necessarily get third party app data, as that may exist outside of the Jira instance.

There may be third party products that provide a more complete data set.

Ariel Soner May 10, 2024

Thanks Trudy. Will try this one out with our admin. Will update you asap.

Ariel Soner May 12, 2024

Hi @Trudy Claspill - according to our admin, under settings, there is not backup manager.  Pls see screenshot attached.  Thanks in advance.image.png

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 13, 2024

As per the documentation in the link I provided, this feature is not accessed through the Administration pages for the Organization, which is the location shown in the image you provided. 

This is provided from within the Jira Application by clicking on the gear icon near your user avatar and selecting the System option.

The direct link would be:

https://<yourSiteUrl>/secure/admin/CloudExport.jspa

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