Exporter-Issue to CSV redirecting to 504 error page

I successfully installed the plugin "Exporter – Issues to CSV and Excel" but when trying to export using : Export–> Comments Excel ( current ) , I am getting redirected to a page saying "Redirecting to the 'Comments Excel (Current)' results view. If this doesn't work automatically, click here." and then I get a 504 error page.


The same is happening when I click on " Comments Excel ( ALL )


Can you help me understand if i am doing anything wrong?

Thanks,

Kshama Sabnis

1 answer

1 accepted

Hi Kshama,

This problem is happening because you do not have a valid license of Exporter. Until now, when the license is no active, Exporter was returning a 504 status error, but now we have developer a new page that shows you that your license is invalid.

JIRA Cloud, when the customer want to interact with addons, call them with some properties. One of that properties is the license: JIRA tells us if the customer has an active license of the product or not.

Days before, we have not managed this, but now we have a page that will show you the status of your license, when JIRA tells us that it is not active.

Please, try to have a trial of Exporter or buy the product. That way, your license must be active and you will be able to export.

Regards.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,888 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot