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Export to Jira Issues to CSV/timeout Edited


A user is attempting to export over 3500 issues to CSV. When the user attempts to export a data dump (all) the file begins the download process in the browser and then fails. It appears to be timing out.

The user will do the same export but will select the fields she needs and she is able to download.


On a side note, I am new here but assumed I could change the label to have this question pop up somewhere else. Please move this question if needed to the appropriate location.

With that said, I am a new user using experimenting with JSD/Core/Software.



2 answers

2 accepted

0 votes
Answer accepted
Dario B Atlassian Team Sep 26, 2019

Hi @Dong Yun ,

Welcome to the Atlassian Community!

Can you kindly let us know if this is for Jira Server or Cloud?

If it his for Jira Cloud, it can be the case that to export the whole fields takes more than 60 seconds and then our proxy cuts the connection (having more time, the export would have been successful).

This is a known bug tracked as:

As written in the workaround section: 



Please vote for the above bug ticket and set yourself as a watcher so that you will be notified in case of any update/progress. The bug will be addressed according to the Atlassian Cloud bug fixing policy.


I hope this helps.



Thanks for the information. 

Like Dario B likes this
0 votes
Answer accepted

We also learned that limit can be increased.

Hi Yun,

Can you please share with me how to increase this limit?

Kind regards, Esther

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