Export CSV

Xavier DONCHERY October 23, 2024

Hi, 

Since 2 days, i can't export My Issues

When i want to export All My Issues, (export CSV (all fields), i've got this message : 

 

"We couldn't export your issues | Refresh the page and try again" ... 

 

Can you help me ?? 

For your information, every week, i export my issues to csv, so i can make dashboard on excel...

 

4 answers

0 votes
Vipul Kothari
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October 24, 2024

I have noticed this new issue for the past week or so as well. Export CSV and Export Excel CSV don't work currently.

For once, for the company managed project, I did an Export HTML, save as PDF. Then used tool to convert PDF to Excel for dashboard need. This is not scalable. 

 

Vipul Kothari
I'm New Here
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November 10, 2024

I reached out to Atlassian Cloud Support team and their response resolved this issue for me. They suggested that the WebSocket protocol should be allowed on the network as the new issue search feature relies on WebSocket connections for downloading CSV files.

0 votes
Aron Gombas _Midori_
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October 24, 2024

@Xavier DONCHERY Until Atlassian resolves the problem, you can use the Better Excel Exporter app! It is up and running.

(Discl. it is a paid and supported app developed by our team. Free for 10 users!)

Xavier DONCHERY October 24, 2024

Thx :)

0 votes
John Funk
Community Leader
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October 23, 2024

Hi Xavier - Welcome to the Atlassian Community!

I suggest you open a support ticket directly with Atlassian. There appears to be a new bug. 

https://support.atlassian.com/contact/#/

 

Xavier DONCHERY October 23, 2024

thx John !

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0 votes
Sarp Egemen
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October 23, 2024

Hi @Xavier DONCHERY 

I'm not sure, but I think this may be a new bug that requires Atlassian Team's attention, as recently I've started seeing posts in the community about this issue.

Here are some posts about this issue that were created one to two days ago:

https://community.atlassian.com/t5/Jira-questions/Export-Issue-Not-Working/qaq-p/2845503#M1061501

https://community.atlassian.com/t5/Jira-Service-Management/Error-exporting-issues/qaq-p/2847826

I checked Atlassian's public issue tracker but couldn't find anything about it. Maybe I missed it.

Xavier DONCHERY October 23, 2024

Thx !

Like Sarp Egemen likes this

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