Exclude items from a filter based on the output of another filter

Hi

I am looking for several days how to exclude the results from a first filter in a second filter.

So basically, I have 2 projects. One is for our support, the second one is for our development. 

Every time our customer creates a support ticket who implies a development, we create a development ticket and fill a field "Customer ID" pointing to the support ticket.

Now when I search for :

  • project = "DEV_PROJ" AND status not in ( Closed ,resolved,Rejected)
  • project = "SUPPORT_PROJ" AND status not in ( Closed ,resolved,Rejected)

Both queries give the list of open tickets. Now if I link them with an AND, I get one big list. That's nice.

But my problem is the following:

In the first query result, I have the field "Customer ID" who has the ID from the support ticket, so thought that I would in the second query just do something like:

  •  project = "SUPPORT_PROJ" AND status not in ( Closed ,resolved,Rejected) AND key not in (the Customer ID field from the first query result)

Trying for several day but can't manage to get.

Any ideas or suggestions ?

 

 

3 answers

Hi @Yannick Fauconnier,

 

I suggest to link the requests together instead of using a custom field to reference the support ticket.

If you do so, you can build a query to exclude tickets that have links to Dev project.

in the out of the box JQL you can't do it, since you can't compare two fields (and that is what you are trying to achieve).

Maybe you can do it with Scriptrunner having some powerful JQL function like "expression". See: https://scriptrunner.adaptavist.com/latest/jira/jql-functions.html#_expression

Note: it will only work when your Key or "Custoner ID" are numeric fields .

Yeah unfortunately, Key is like DEV-001 and SUP-001 

There are performance risks but you might be able to  use the JQL "filter" keyword to do this. Not tested but:

Saved as filterA: key not in (the Customer ID field from the first query result)

Then a new filter using the filter keyworkd:

project = "SUPPORT_PROJ" AND status not in ( Closed ,resolved,Rejected) AND filter not in filterA

I had a similar problem: substructing issue listB from issue listA and using filter works.

filterB: jqlB

jqlA AND filter NOT IN (filterB)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,506 views 15 20
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you