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¿Es posible cambiar la fecha de resolución en un ticket?

Roberto Vargas J
Roberto Vargas J Jun 06, 2022

Al realizar una modificación en el flujo no se agregó de manera automática el cambio de resolución de: "Sin resolver" - >"Listo", por lo que se necesita realizar este cambio, pero manteniendo la fecha en la cual se finalizó el ticket según el flujo. ¿Es posible efectuar esto?

¿Se puede cambiar la fecha del estado de resolución a una fecha anterior y no a la que se ejecute esta acción?

 

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Fabian Lim
Fabian Lim Community Leader Jun 06, 2022

Hola @Roberto Vargas J

Te paso unos enlaces en donde tenes unas opciones: https://community.atlassian.com/t5/Jira-Service-Management/How-to-change-resolution-date-for-existing-Jira-issues/qaq-p/1809207

Por defecto no se pueden cambiar.  

Saludos

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