Error while transition an issue

When we try to "Resolve" or "Close" an issue, we get the following message:

"The JIRA server was contacted but has returned an error response. We are unsure of the result of this operation."

I've looked at the catalina.out and don't see any log messages linked to this, I've also looked at the atlassian-jira.log and don't see any log messages linked to this.

We just installed Jira on Linux with MySQL and a trial license.

2 answers

1 accepted

Ok, uninstalled (but left the application-directory alone). Installed again and viola, it works.

We had a server failure and my guess is that it corrupted one or more pieces of the install.

0 votes

This is a difficult one - on the surface, the first response really is "what does the log file say", but you've done exactly the right thing and looked already, and found nothing.

My best guess is that although you don't think you have seen anything related, you have, but you've not recognised it as related. To rule out that guess, could you nip back into Jira, try a resolve or close, and then go back to the log and simply read everything from a couple of seconds before you clicked, through to a couple of seconds after you got the error in the UI?

What logging level should I put it on. When I say, there is nothing linked to the action, I mean that no log entries come up at all when during that time.

I've since discovered some other things going wrong like attaching a file, "log work". Also, clicking on the "History", "Workflow" and other links do the same thing.

I'm currently going to reinstall and see if it was just a botched install.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,063 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot