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Error when attempting to add field "Labels" to a specific screen

Problem statement:
We receive an error message when attempting to add the system field "Labels" to any screen associated with a particular issue type. Adding "Labels" to other screens does not produce the same error. 

We have an issue type called "Incident". Note that this is not the built-in Incident issue type that comes with Jira Service Desk - this is a custom issue type in Jira Server. 

"Incident" has three screens associated with it - Create, Edit, and View. Attempting to add the system field "Labels" to any of these screens results in an error message that says "Error: The Jira server was contacted but has returned an error response. We are unsure of the result of this operation."

Any suggestions for what the root cause might be?

1 answer

1 accepted

Hi @Ste , the workaround in the second link did the trick - must have something to do with the tabs on the screen we are attempting to add the field to. Thanks!

Like Ste likes this

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