We receive an error message when attempting to add the system field "Labels" to any screen associated with a particular issue type. Adding "Labels" to other screens does not produce the same error.
We have an issue type called "Incident". Note that this is not the built-in Incident issue type that comes with Jira Service Desk - this is a custom issue type in Jira Server.
"Incident" has three screens associated with it - Create, Edit, and View. Attempting to add the system field "Labels" to any of these screens results in an error message that says "Error: The Jira server was contacted but has returned an error response. We are unsure of the result of this operation."
Any suggestions for what the root cause might be?
This isn't exactly the same problem but is related to the labels field and error message - perhaps worth taking a look here: https://confluence.atlassian.com/jirakb/getting-the-jira-server-was-contacted-but-has-returned-an-error-response-we-are-unsure-of-the-result-of-this-operation-when-trying-to-drop-down-label-field-867036944.html
Learn how to use two new reports for next-gen projects in Jira Cloud: Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events