Error trying to export issues in CSV format

Talliny Dalla Nora October 29, 2024

At the path /jira/software/c/projects/NNNNNNN/issues

When I try to export the list, an error is shown:

"Unable to export your items. Refresh the page and try again."

What can I do to solve this? Any sugestions?

2 answers

0 votes
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 29, 2024

Hi Talliny,

Welcome to Community :) 

Are you the only user facing this issue or its for all working in your instance ? Could you please also let us know which of the following methods are your exporting issues 

Screenshot 2024-10-30 at 11.25.57 AM.png

Talliny Dalla Nora October 30, 2024

Hi @Prachi Bolar 

Thanks for reply!

I'm not the only user facing this issue, it happens for any member of my team.

Also, happens for any methods we're trying to export. :(

Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 31, 2024

Thank you for your response @Talliny Dalla Nora 

Request you to reach out to support here https://support.atlassian.com/ so that they can take access to your site and further check the backend logs 

Please also mention the following 

- The browsers are up to date and no add on/extension is restricting this export 

- Downloaded HAR File

- Permission Make bulk changes in place

Thank you,

Prachi

 

0 votes
Manoj Gangwar
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 29, 2024

Hi @Talliny Dalla Nora Welcome to the community!

Could you please try to export the issues using an incognito window or try another browser?

Also, could you please let us know how many issues you are trying to export? Is it more than 1000?

Talliny Dalla Nora October 29, 2024

Hi @Manoj Gangwar 

Thanks for reply!

362 issues only.

I tryied in incognito and the same error occured.

Talliny Dalla Nora October 29, 2024

if helps, when I try, the console show this erros

erro_jira.png

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