Error from Jira Training app

[Lydia M]

We have installed the Jira Training app for new Jira users. Our first user could not access the content and got the following errors:

ZJ3625

KD7308

N15722

I have not been able to find any information about any of these errors.

[Daniel Ebers · Accepted solution]

Hi @Lydia M

another user brought up that there might be some incident ongoing with the Training for Jira App.
https://community.atlassian.com/t5/Training-Certification-questions/JIRA-Training-videos/qaq-p/1598096

I'd suggest you refer to support like Ste said earlier - if there is no immediate fix it might help to understand what the reason is.
From my (outside) view it looks like a general incident in infrastructure.

Cheers,
Daniel

[Stephen Wright _Elabor8_ · Accepted solution]

Hi Lydia,

For error codes like this, it can be easier to just contact the app's vendor for assistance. You can do this from an app's Marketplace listing; support options are under the "Support" tab.

For example, if this is the "Training for Jira" app provided by Atlassian, see support options on this page.

Ste

[Chelsea C]

Hi @Lydia M

Sorry to hear you're running into trouble! I've created a ticket with our Support team on your behalf and the team will follow up shortly.

Chelsea Cowley
Learning Technology Program Manager