Epics with Tasks are not displaying on Kanban

[Laurie Egbert]

I have created Epics for each of my ongoing projects. (We are Next Gen)

There are five. Four have tasks.

Only two of them however, display on the Kanban. 

I have tried selecting individual epics that appear in the filter. But this doesn't turn them on in the kanban view.

The only place I can get access to these is by going to Issues. Then filtering by Epic. 

Our jira admin also has not been successful in locating a reason. 

[Laurie Egbert · Accepted solution]

I worked with support. It seems that for the next gen, I had to turn on the Backlog feature. Then, I can go to the Issues page to drag the backlog issues onto the list for the board. An extra step I don't enjoy but the issue is solved. 

[John Funk]

Thanks for the update!

[John Funk]

Hi Laurie - Welcome to the Atlassian Community!

What status are all of the Epics in? Do any of them show up in the Backlog? 

[Laurie Egbert]

If you look in my last image you'll see they range from done, in progress, and what you don't see is I have some selected for dev as well. 

Yes, they are also visible on backlog. 

The ONLY place I can't see them is my Kanban.

[John Funk]

No, the status of the Epics - not the children. 

[Laurie Egbert]

One is set to In Progress. The rest Selected for Dev.

[John Funk]

Actually, I am not even sure why those 2 should be showing up haha. My Epics don't appear on my board either. 

What happens if you do a Group By Epic for swimlanes? 

[John Funk]

Nevermind - that IS what you have selected. The only thing I see different on yours than mine is the Labels by the quick filters. Are any of those set? 

[Laurie Egbert]

I use a number of labels, yes. The only ones showing in the filter are the ones assigned to the Epics it shows. 

How does this end up going to a jira escalated support?

[John Funk]

You can submit a support ticket here:

https://support.atlassian.com/contact/#/

Please post the solution back here so we can close it out.  :-)