Encoding Error in Mail Queue

Volohov June 25, 2024

 

 

The Mail Queue in the Atlassian Jira system displays emails from the "Git Integration for Jira" plugin with encoding errors. The subject line appears as follows:

 

Git commits added to TESTTEST-2664: BE. Назначение менеджера в заказах клиентов 

instead of the correctly decoded text. The issue seems to be due to the HTML Entity Encoding being displayed rather than the actual characters. Subsequently, emails with similar encoding issues are moved to the "Error Queue."

Steps to Reproduce:

  1. Navigate to the Mail Queue section in the Jira system.
  2. Observe the emails listed by the "Git Integration for Jira" plugin.
  3. Note the subject line displaying encoding errors (HTML Entity Encoding).

Expected Result: The subject line should be displayed with correctly decoded characters without any encoding errors.

Actual Result: The subject line displays HTML Entity Encodings instead of the actual characters.

Additional Information: This issue may be related to incorrect handling or decoding of character encoding within the "Git Integration for Jira" plugin or Jira’s mail queue processing.

 

 

1 answer

0 votes
Alexandr Novikov September 4, 2024

Hi, @Volohov !

Are you solved this problem? I have the same problem with encoding in mail

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