It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Enable JIRA slack integration for Slack limited users

Hi all! We need to have limited slack users using JIRA integration in Slack. When they try to use it, they are getting the message that they are not authorized to install Jira Cloud on Ergeon. Does anyone know what could I do besides transitioning them to full members on Slack?

1 answer

0 votes
trev Atlassian Team Sep 23, 2019

Hey Emilija,

By "limited" slack users do you mean single channel / multi channel guests? If so, it is not possible to enable guest users to use the Jira for Cloud app, as the authentication mechanism requires a user to give access on both the Slack side and the Jira side. Guest users can't install Slack apps as far as I know, so this would be a limitation of Slack. 

In order for them to use the integration, I'm afraid you'll need them to be full users of the Slack workspace.

I'm interested to learn more about your particular use case. If you email me at I'd love to ask a few more questions about your scenario :) 

Trevor Thompsons
Product Manager, Product Integrations

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira

Demo Den Ep. 7: New Jira Cloud Reports

Learn how to use two new reports for next-gen projects in Jira Cloud:  Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...

261 views 1 2
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you