Email replies from Outlook not stripping out quoted text in comment

I am able to successfully get email replies to post comments to the correct JIRA issue, however the quoted text is not being stripped out.

The Handler I'm using is "Add a comment from the non quoted email body". Emails are coming from Outlook 2016.

Question has been asked before, but the answers are 4-5 years old and seem to apply to JIRA server (not Cloud):

Jira is not stripping our prior replies from HTML emails from Outlook clients

Any guidance or suggestions Atlassian community? Thanks!

1 answer

0 votes

Hi Joe,

There is a suggestion request at regarding this issue. 

Also, there are 2 workarounds presented by Uldis Berzins on July 10th 2009 as a comment in that ticket. They also work today. However, both refer to configuration changes in Outlook, and not in Jira:

a) Outlook inserts "Original message" if incoming mail is plain text format. The solution is to make Outlook users to change default e-mail format to plain text;

b) Outlook users can make a default e-mail signature for replies which contains "Original message" line. This signature may contain and may not contain something else, but the last line should be "Original message". This signature must be configured as default signature for replies, then Outlook will automatically insert it in replies.


Thank you Claudiu - unfortunately making these kinds of changes in Outlook is not a viable workaround for our organization. I have voted for and am watching this request

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

730 views 0 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you