Jira isn't stripping out prior replies on emails that come from users using Outlook & HTML email format. Your page here:
gives some guidelines that don't work with HTML emails, only plaintext emails. One of the commentors suggested /From:*/ but that cuts off replies from the first From, as colon isn't apparently counted as wordspace in a regex expression. What is your best solution to solve this?
The best I can come up with for both Outlook emails and external emails is this regex:
Split Regex: /From: |> /
That looks for either "From " (with a space) and "> " with a space. It is correctly snipping off prior bits 95% of the time; we don't have alot of people that intersperse quotes with comments either. It's just going to have to be a learned behavior. I think intelligent email parsing is a gap in Jira (5.1 or greater) at the moment.
Edit April 16th, 2013.
We have a handful of users using the Mail program in Windows 8, and Microsoft had to once again reinvent the wheel with their quote standard. This should catch Windows 8 Mail replies along with a handful of other clients:
Split Regex: /From: |> |Sent from Windows Mail|---Original Message---/
I believe you can remove the quotes from your Outlook emails with the following:
Use "Create or Comment Handler" with Strip Quotes enabled;
Edit the file "outlook-email.translations" located at JIRA-INSTALL/atlassian-jira/WEB-INF/classes and add "From:" at a new line (without the quotes);
This should tell JIRA that From: is also a mark os quoted content.
Hope this helps,
I intend on keeping Jira up to date, so solutions that involve editing internal Jira files are least desirable to me. I accomplished what should be almost as good with:
In the handler. The handler settings should be saved in Jira's DB, so next upgrade there is nothing to migrate or recreate.
I tried a couple varieties like anchoring it, i.e. /^From:*/, but apparently the regex engine Jira uses reads the entire email as a single string, so it failed to match since a legitimate email wouldn’t start with From:. You’d have to get a linefeed search in there as well, which I cannot do (my ship has broken on the shoals of regex).
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