Email notifications to be sent to specific jira users dependant on the specific field content

[Kay]

I need to be able to inform specific Jira users that cases have been raised when certain criteria (within custom fields) are met.  However, what I cannot do, is assign the tickets to them as they need to be informed, but not responsible.

I have custom fields of Client / Priority / AM (which is a Jira user-picker) and would like that when Client = XZY and Priority = 1 then AM should be "specific user".  If this happens, then I'd like to trigger an email to the AM to let them know the ticket has been raised.

I may be trying to do too much at once, but any suggestions gratefully received.

[Joe Pitt · Accepted solution]

Nothing out of the box allows you do do that. I'm not aware of plugin that allows that. A listener may be able to to it but I don't know if you can have listeners in the cloud instance.

[Kay]

I had a sneaking suspicion that would be the case, but it was worth a try.  I'll just have to get the AM set manually on creation in that case.  Thank you!

[Joachim Bollen [ACA IT]]

You could create a custom event and link it in your notification scheme to the users that need to be informed.

In the workflow you can add a dummy hidden transition to the same status, which triggers this custom event.

And if you have any automation app, you could automatically trigger that transition when certain conditions are met.

A whole workaround, but I think it could work.