I need to be able to inform specific Jira users that cases have been raised when certain criteria (within custom fields) are met. However, what I cannot do, is assign the tickets to them as they need to be informed, but not responsible.
I have custom fields of Client / Priority / AM (which is a Jira user-picker) and would like that when Client = XZY and Priority = 1 then AM should be "specific user". If this happens, then I'd like to trigger an email to the AM to let them know the ticket has been raised.
I may be trying to do too much at once, but any suggestions gratefully received.
You could create a custom event and link it in your notification scheme to the users that need to be informed.
In the workflow you can add a dummy hidden transition to the same status, which triggers this custom event.
And if you have any automation app, you could automatically trigger that transition when certain conditions are met.
A whole workaround, but I think it could work.
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