How an I implement the following requirements:
Add notification that send email to Tom , John and assignee staff when SLA about for breach 50%,75%,100% and 200%SLA custom fields are : "Time to first response" and "Time to resolution"
Thanks in advance.
Regards
Check this one out https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin/server/overview or paid version of free doesn't provide the features you want https://marketplace.atlassian.com/plugins/com.codebarrel.addons.automation/cloud/overview
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If you're not on cloud, you can try paid app Time to SLA. Here is the documentation about SLA Notifier
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