Email notification on reassignment not working for specific issue type

Email notification on reassignment doesn't seem to work for Change Request only. It does not have a different Notification Scheme, but for some reason when I reassign a CR, the Assignee is not notified. Other issue types (e.g. bug, task) do correctly notify on reassignment. CR is unique in that we have a specific workflow written for it, but as I understand it (perhaps incorrectly), if all issue types share the same Notification Scheme then that shouldn't matter. I should also mention that other Notification triggers (e.g. commenting, issue deleted) DO notify properly. Any ideas would be most appreciated!

1 answer

1 accepted

This widget could not be displayed.

Hi Harris,

You might have some post-functions that might be overwriting your notification scheme.

Take a look at the post functions in the transitions and steps for that workflow. Each transition fires an event (Generic evet, issue updated, issue assigned)

There might be the following causes for that issue:

  1. When issue is assigned, Issue Assigned event is fired, make sure in the notification scheme assignee is in the list for that event.
  2. Check also if the issue updated event has the assignee in the list
  3. Check the workflow transition and steps that has a post function that is firing an event that you do not have the assignee listed in the notification scheme.

Hope that helps.

Thanks for your help! It was indeed a change that had to be made to the post-function.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

280 views 1 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you