Email notification on reassignment not working for specific issue type

Email notification on reassignment doesn't seem to work for Change Request only. It does not have a different Notification Scheme, but for some reason when I reassign a CR, the Assignee is not notified. Other issue types (e.g. bug, task) do correctly notify on reassignment. CR is unique in that we have a specific workflow written for it, but as I understand it (perhaps incorrectly), if all issue types share the same Notification Scheme then that shouldn't matter. I should also mention that other Notification triggers (e.g. commenting, issue deleted) DO notify properly. Any ideas would be most appreciated!

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Accepted answer

Hi Harris,

You might have some post-functions that might be overwriting your notification scheme.

Take a look at the post functions in the transitions and steps for that workflow. Each transition fires an event (Generic evet, issue updated, issue assigned)

There might be the following causes for that issue:

  1. When issue is assigned, Issue Assigned event is fired, make sure in the notification scheme assignee is in the list for that event.
  2. Check also if the issue updated event has the assignee in the list
  3. Check the workflow transition and steps that has a post function that is firing an event that you do not have the assignee listed in the notification scheme.

Hope that helps.

Thanks for your help! It was indeed a change that had to be made to the post-function.

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