Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Email notification - data fields don't match linked issue

I have a user that receives a weekly email for a scheduled item being created and assigned to him, but the actual link to the Jira issue goes to something totally different. The information within the email has all the right data and shows the right Assignee, but the link at the top goes to a ticket with totally different information that is not assigned to him. He said each week the link is different. I've attached a picture of the email where you can see the Summary is Safe Harbor Processing with a link of HEARSTHEARST-4318 and then a picture of what HEARSTHEARST-4318 actually contains.

Linked issue.pngIssue created email.png

1 answer

1 accepted

0 votes
Answer accepted

Found the problem. The email was coming from our test instance of Jira, but linking to Production. 

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you